Support Policy
Support Policy for Zaman Mobiles
Legal Entity: Jadeed Alzaman Mobile Phone Trading S.P.S - L.L.C
Effective Date: 25/12/2023
1. Introduction Welcome to the support services of Zaman Mobiles. We are committed to providing our customers with exceptional service. Our support policy explains the types of support services we offer, how to access them, and what you can expect from our support team.
2. Support Channels
- Email: Reach us at support@zamanmobiles.com. We aim to respond to email inquiries within 24 hours.
- Phone Support: Call us at +971569899335. Our phone support is available from 9 to12 AM.
- Live Chat: Available on our website during 24 Hours.
3. Scope of Support Our support team is available to assist with:
- Product inquiries and information.
- Order status and shipping information.
- Handling returns and exchanges.
- Technical support for website navigation.
- Resolving payment and billing issues.
4. Response Time
- We strive to respond to all inquiries as quickly as possible. Response times may vary based on the complexity of the issue and current support request volumes.
5. After-Hours Support
- For support requests outside of our standard hours, please email us, and we will address your query during the next business day.
6. Limitations
- Our support does not cover issues related to third-party services, products not purchased from our website, or non-product-related technical support.
7. Customer Responsibilities
- To assist you effectively, we may need specific information about your issue. Please provide as much detail as possible when contacting support.
8. Feedback and Complaints
- We welcome your feedback to improve our support services. For complaints or suggestions, please contact feedback@zamanmobiles.com.
9. Policy Updates
- We may update this policy from time to time to reflect changes to our support practices.
10. Contact Us For any support-related inquiries, please contact us at:
- Email address: support@zamanmobiles.com
- Postal address: shop number 10 alasriya building near galleria mall indutrial area2 Ajman U.A.E
- Telephone number: +971569899335
Jadeed Alzaman Mobile Phone Trading S.P.S - L.L.C
Zaman Mobiles offers a wide range of products that cater to every customer's needs. From the latest smartphones to reliable and budget-friendly options, our inventory is carefully curated to ensure quality and satisfaction. In addition, we provide a vast selection of mobile phone accessories, computers, laptops, and their respective accessories, making us a one-stop shop for all your digital needs.
